Terry Xiao Blog
Finance and Business
Banks To Refund 4bn To PPI Customers
It is estimated that over 4bn to customers who were fooled into paying for Payment Protection Insurance on a loan, mortgage or credit could be paid by banks and insurance companies. Experts previously estimated that customer who attempted to reclaim the payments could cost banks up to 1.2bn only but this new number includes the additional amount of customers who the banks will be forced to give refunds to.
A vast amount of customers have been sold PPI insurance that was not appropriate for them or no needed in their situation. Among those who were persuaded to buy policies were those with long lasting medical conditions, the self-employed and pensioners who, by definition, were ineligible for cover.
The Financial Service Authority estimates that insurance brokers may have to pay up to 450m and the rest being paid by a variety of PPI providers such as banks and insurance companies. The average amount repayable to people who purchased single policies is 2000 and being such a large chunk of money it has attracted a lot of attention.
The FSA has already begun to make examples of leading high street banks by fining them as well as forcing them to offer refunds to all of the eligible customers. Leading insurance broker ‘The Swinton Group’ were fined 770,000 for serious failings and agreed to offer a full refund to over 350,000 customers while Alliance & Leicester were fined 7m.
Financial giants are strongly opposing the plans to regulate and control the future sale of policies. The FSA aims to stop companies putting pressure on customers to buy ineffective policies. Adam Phillips of the Financial Services Consumer Panel, says “for too long banks have regarded PPI as an easy product to sell and make money without considering whether it is really right for the customer
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