Everyone seems to be “going green” right now and collection companies are now following suit. Agencies such as Pacific Northwest Collections are now eliminating paper files and instead are using a piece of software called Document Locater. The shift from paper to paperless has benefited the company in many ways.
Collection agents can now use the document locater to access files for information and can use the data to answer debtor questions over the phone in real time. This is beneficial because it is more efficient. Before, payers often had to wait on the phone for information, or even for a call back from the company.
Being able to quickly retrieve information is a helpful and effeciant way to collect, because contacting debtors may prove to be a difficult task. If an agent does get a payer on the phone, it can be frustrating for them to wait on questions and often times a debtor may not be able to answer a call back from a collections company.
Fiscally the new system has turned out to be quite profitable. With the new green system, hours of work are now not neccessary. There is no more typing, filing, or copying required. This leaves agents with more time to contact debtors instead of doing office work.